I love it when people know just what to say -- for instance, when they can convey a big idea in just a few words.
I've never forgotten the stern look on my boss's face as she gave me this advice, as I was about to take on a new position: "Be polite and be fair, and you'll be fine." And it turns out, she's right. Being polite and being fair covers most situations.
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The Four Tendencies explain why we act and why we don’t act. Our Tendency shapes every aspect of our behavior, so understanding your Tendency lets us make better decisions, meet deadlines, suffer less stress and burnout, and engage more effectively.